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At the home depot near me if you move the set of sockets an alarm will start beeping. Recently I bought a pressure washer. When I got home I realized the hose
by nyjah 5y ago
At the home depot near me if you move the set of sockets an alarm will start beeping.
Recently I bought a pressure washer. When I got home I realized the hose was missing. When I got to home depot to return it I realized that it wasn't even the right pressure washer in the box. Clearly someone had bought a new one and then put their old on in the box and returned it as new. Home Depot took care of me no questions and it made me feel like they must see kind of thing a lot.
- ethbr0 5y agoReturns are a huge source of fraud. And it's difficult to solve, for the same reasons listed in this article: any solution (e.g. checking items fully) results in a worse customer experience (longer lines and delays). So, you try and pick a sweet spot along the curve, where you prevent the worst excesses but are still able to keep your (non-thieving) customers happy.