We implemented a very prominent badge "No internet connection" when the device is in airplane mode because users were complaining "The app doesn't work" when th

We implemented a very prominent badge "No internet connection" when the device is in airplane mode because users were complaining "The app doesn't work" when they had placed the device in airplane-mode. Still to this day we receive several support tickets a year from users that forgot their password and never went through a forgot password process on another website. yes on the tech-savvy VS non-tech savvy I think there are pros and cons. Of course it also depends on the amount of solutions available to the users. I might be suffering from the "the grass is always greener on the other side"