100%. Most people I know don’t really understand how a directory structure works from an end user point of view. I’ll say to some something like “ok, where did

100%. Most people I know don’t really understand how a directory structure works from an end user point of view. I’ll say to some something like “ok, where did you put that file?” - no idea if it’s the folder called x on the F drive or the other one called x on the Y drive. Renaming files, opening zips, knowing that you can’t use a TIF file on a website, this is all magic to most users. Stuff like simple automation or find-replaces, absolutely no chance. On the one hand I’m full of sympathy: UI’s and OS’s are rarely thought about really well. On the other, your “non nerd” users has a tendency to hide behind the tech. The number of people who say “I don’t do tech, I leave that up to my [son/daughter/cousin/friend/colleage]” and then don’t Google it is pretty high…