"Absent" landlord here. I pay a management firm to handle repairs. If I find out they aren't responding to tenant maintenance requests, I'm going to start looki

"Absent" landlord here. I pay a management firm to handle repairs. If I find out they aren't responding to tenant maintenance requests, I'm going to start looking to replace them with another firm. But I love my management firm. They get me discounts on appliances, repairs, carpet & paint because they have agreements with local suppliers. If I had been the one to call for a quote to replace the air conditioner, not only would it have been much pricier, I would have gone to the back of the line (because of COVID equipment shortages...) to get the work scheduled. Instead, it was replaced in only 2 days, they did a great job, and it's more efficient - saving my tenant money on their utility bills. Are there slumlords out there? Of course. But you're painting with a pretty broad brush here and it's unfair.