You can sell processes as well best practice and manage towards KPIs related to them. Most organizations really don't have enough quality and skill to run in mo

You can sell processes as well best practice and manage towards KPIs related to them. Most organizations really don't have enough quality and skill to run in more outcome oriented way, I reckon. Also, most best practices peddled are supported only be flimsy data and anecdotes - only very few areas that are different. I have seen some examples in medicine that had a lot data behind them (not all of medicine by a long shot, though).