I recently set up a new savings account and for some reason when the paperwork came through I couldn't recall the password I had used. Getting a new one issued

I recently set up a new savings account and for some reason when the paperwork came through I couldn't recall the password I had used. Getting a new one issued did require a phone call but the questions asked were only the standard things like mothers maiden name, first school etc. These sorts of things are as easy to compromise on the phone as they are online. On the plus side they only gave me half a password on the phone. The other half was emailed to me.