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No, they’re not. They’re obsessed with taking your money and then giving you no avenue of recourse if you’re not satisfied. Order a three pack of cat litter an
by bradknowles 5y ago
No, they’re not. They’re obsessed with taking your money and then giving you no avenue of recourse if you’re not satisfied.
Order a three pack of cat litter and get only two packs in the box because one never got included in the first place or the box was opened during transit and the re-taped closed with obviously non-Amazon tape? Gotta ship that box back with two bags of cat litter in it, before you can get a replacement box of three bags of cat litter.
Guess how many times that kind of crap has already happened to me?
Why can’t I just send the pictures of the box and then they send me the third bag of cat litter that got stolen?
I’m tempted to ship them back the bags of cat litter after they’ve been used, so that they can inspect other outputs too….
- sokoloff 5y agoI’ve never had Amazon not offer me some recourse on the ~0.5-1% of shipments that had an issue. Sometimes that recourse is stupid (“ship back an entire desktop CNC because it’s missing a spring”), but it’s Amazon’s dime not mine. Other times (alternator mounting flange machined incorrectly by 1/16”; “we can send you another one that’ll get there in 6 days”) I had to make do and modify the part to fit because I can’t be without a car for a week (and the local parts stores were 2 days out at 2-5x the Amazon price). Order another 3-pack, ship back the 2-pack. If you need to use one bag now, use it, and when the new one comes in, ship 2 of those back. Amazon’s giving you something workable and fair-to-you, but appears stupidly inefficient. So what? It’s their money, their choice; not my job to protect them from themselves. (I do suspect a 2-minute chat with A2Z and asking for a 1/3 refund and ship nothing back would also be granted.)