One of the most frustrating things about the “Google-era” (I call it that because they were one of the first to play it like this, as early as the mid 2000s) of

One of the most frustrating things about the “Google-era” (I call it that because they were one of the first to play it like this, as early as the mid 2000s) of tech companies is this weird, frankenstein model of running their products where users and even paying customers are left with no contact or recourse when falling victim to highly imperfect automated moderation tools (course I don’t mean to insinuate that there’s no abuse on some users’ part but false positives are pretty prevalent). When it’s coupled with psychologically manipulative automated support emails pretending to have been written by humans and sent with artifical delays - or just appeal options that flat out don’t work, it’s understandable that it would eventually come to this. I have been banned for days from Facebook for pictures of pets somehow being detected as sexual content and my only recourse, clicking the appeal button, did absolutely nothing for example. Multiple creators who got banned from YouTube in automated moderation rounds despite not breaking ToS have published email exchanges with the platform that were just thinly disguised automated emails. I don’t know what a true solution is here, I am not smart enough but it cannot continue on like this, I don’t think.