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Happening right now with the profile I use to manage the Company "Page". Was locked out for 90 days before their support even mentioned I might need to prove id
by Alupis 5y ago
Happening right now with the profile I use to manage the Company "Page". Was locked out for 90 days before their support even mentioned I might need to prove identity. This is after they required me to install their App on my phone and enable Location Services, and upload a photograph of my face so they could "verify" it against a profile with zero images uploaded (what?).
The thing is... the profile is super old, and was created before Facebook had this "real person" requirement for profiles. So I can't prove identity, because I deliberately made a fake account to do nothing other than manage the company Page. It wasn't against their TOS back then... but apparently that means we're screwed today.
We were forced to pull all our advertising budget from their Ads platform during this... how could we advertise our business on a platform we have zero control over our presence on? We can't Post, Delete, Pin, Un-Pin... anything.
This sort of black-box, smoky back-room support crap from Facebook is infuriating.
- oblib 5y agoThat's just awful. My profile has be close to 10+ years old I suppose. And I had some ad accounts I used it to manage. Didn't do a lot of advertising though. I was never really very comfortable with giving FB any more info than I had to, and I'd expect they have more than I know of or want them to. When you read that FB posted a $10billion profit and relate that to their customer service, they suck pretty bad.