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Launch HN: HomeBreeze (YC W21) – Easy booking of home repairs
Hi HN, we’re Vineet and Chris, founders of HomeBreeze (https://www.homebreeze.com https://www.homebreeze.com). We make booking home services radically simpler for homeowners. We do this by using details about the home to provide upfront, guaranteed prices and instant scheduling, with work completed by a network of qualified professionals. We’re starting with hot water heater replacements and are live in Southern California so far.
Many homeowners struggle to find contractors who will provide quality work without gouging them on price. They burn hours of time contacting pros and hosting onsite scoping visits, just to get prices and availability—with little insight on quality. Lead generation platforms like Angi and Thumbtack only solve a narrow slice of the problem - finding pros - without helping to price, schedule, or guarantee work quality.
For contractors, it’s hard to manage lead generation and sales, while spending most of the day in the field, doing work. To grow their business, contractors often buy expensive leads from Angi, HomeAdvisor, Thumbtack and more, but convert those leads poorly because of their unreliable communication. Because of the high stakes, they spend nights and weekends following up to sales calls. Great for the lead generation platforms, but bad for both service pros and homeowners.
Chris bought his first home and experienced this first-hand. Quotes to paint the outside of the house ranged from $7K to $25K and getting painters to show up for quotes took hours across dozens of phone calls and text messages. Digging into the problem, we found complex operations and a fragmented, old-school market. I had worked at Opendoor and Chris at UberEats for years, so we were no strangers to operational complexity. We decided to build the solution.
With just a little bit of information from homeowners, we give them upfront, honest prices for water heater installations (and soon other home services). They can schedule online if they’d like to move forward. Nearly all service pros we talk with insist on scheduling an on-site visit before providing prices. Our clients can avoid this time-consuming step and almost always get better prices.
On the backend, we’ve built a system that takes those inputs and prices jobs fairly, based on criteria we’ve gotten from our network of service professionals. We match the jobs with the plumbers who we know are available to do them. Importantly, we enforce strict quality standards by remotely auditing before/after photos of the installation, aligning contractors to our quality principles before their first job with us, and verifying that every plumber in our network is licensed and insured.
I’m sure every homeowner in this community has had their own experiences with home services. We’ve love to hear about them - the good and the bad - and get feedback on our initial approach.
- twoslide 5y agoThis is a good idea and I wish you well. I would encourage you to think of gender in your marketing. Unfortunately there is a lot of sexism in home repairs, and I think many women would benefit from your service. I (a male) have several times had to get quotes for my mother (single), because she either can't get a good price or contractors will tell her she wants something else, or fail to see problems that need fixing. This could provide a bit more of a level playing field for women in this situation.
- vm 5y agoWe want to level the playing field!! Similar to your experience, we've seen too many examples of homeowners receiving different prices or treatment based on gender, socioeconomic status, or other factors that have nothing to do with the underlying service. HomeBreeze eliminates this for our customers.
- h2odragon 5y ago> there is a lot of sexism in home repairs My wife did bathroom remodeling for a bit last year; she got some incredibly stupid examples of that from both customers and contractors, stuff you'd expect in a kindergarten. One of her contractors sent messages to others in the business in two counties about her employing a black man and how it would lower the standards of the trade to work with her. Both my wife and her employee had known these people (the local contractors) for years from serving them at a hardware store, but going from retail clerk to independent business in their area made it an entirely different thing.
- endisneigh 5y agoI really dig the idea, but I wonder - how can you guarantee prices? Homes can differ tremendously. There's a reason plumbers ask to come on site. For example front and center is a fixed price tankless heater, which is great. However if the customer has serious plumbing issues which have caused the existing (tank) water heater to fail (for the example corroded pipes), if you replace just the water heater without fixing the underlying issues it could cause the new tankless heater to fail by introducing sediment, etc. into the system. In the software world this would be akin to asking a contractor to add a new feature to your site without seeing the existing codebase. Seems difficult. Are y'all just amortizing the cost of these things across all customers or what?