3 ms·

I used this to file my wife's tax return the other day. The experience was quite good (going by Indian standards). Few things based on my experience. 1) There

I used this to file my wife's tax return the other day. The experience was quite good (going by Indian standards). Few things based on my experience. 1) There should be a flowchart explaining the steps. Something like Enter information -> Generate ITR V -> Send it to CPC. I was lost when I was asked to post something somewhere and had to look up the process of e-filing on the net. 2) While entering information each text box/textarea has a information on the relevant field of Form 16. That should link to a pic to sample Form 16 highlighting the field. Somethings were ambiguous. 3) More information on what types of Tax Filings are covered. I had to ask you guys to ask about self employed tax filing (and you guys responded very fast, which was great) because I didn't find a FAQ. 4) Information on when do you have to pay and how much. I was never asked for any payment. Which is good, but I'm still kinda confused how that happened. :) 5) The step where it was submitting the information to the income tax website kept timing out. I guess it was maybe because the endpoint was not responding. I tried it the next day during working hours and it went through. You can maybe automate this by giving users an option to automatically retry. Few questions I had after using it was. 1) Will you guys add support for digital signatures? 2) Will you also allow someone to apply for a digital signature and get it? 3) What is your business model? Do you charge a fee for each filing? Overall I'd give you a rating of 4 (on a scale of 5). I wish there were more such utility services in India.

meow 15y ago
Regarding (1), this is a good suggestion and I think it should be on the front page where users can have a quick look before proceeding.
architgupta 15y ago
Thank you for the detailed feedback! Very actionable. 1. We'll add the flowchart. This is a very good idea :-) 2. I'll do a sample picture example for form-16 3. Its constantly evolving - but that's no excuse. We'll put up a clear page. 5. Good idea. Feedback noted. On Questions 1. Digital signatures are coming very soon. 2. We are also going to support buying digital signatures via the website. I still need to figure out how to do it in the least confusing manner :) 3. We plan to sell CA review services of your tax return. Still figuring out whether to charge for each filing. We'll work hard to get to that 5 out of 5 rating :-)

meow 15y ago

Regarding (1), this is a good suggestion and I think it should be on the front page where users can have a quick look before proceeding.

architgupta 15y ago

Thank you for the detailed feedback! Very actionable. 1. We'll add the flowchart. This is a very good idea :-) 2. I'll do a sample picture example for form-16 3. Its constantly evolving - but that's no excuse. We'll put up a clear page. 5. Good idea. Feedback noted. On Questions 1. Digital signatures are coming very soon. 2. We are also going to support buying digital signatures via the website. I still need to figure out how to do it in the least confusing manner :) 3. We plan to sell CA review services of your tax return. Still figuring out whether to charge for each filing. We'll work hard to get to that 5 out of 5 rating :-)