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Hello Archit, Fellow Indian Geek here. I must say good job on the site, you have managed to make something that is usable. Here is some of my suggestions: 1) I
by gary4gar 15y ago
Hello Archit,
Fellow Indian Geek here. I must say good job on the site, you have managed to make something that is usable. Here is some of my suggestions:
1) I think you need to get a fancy logo. current one is too plain according to me.
2) You are asking customers some sensitive & yet I do not see "Privacy Policy" which is what stopped me from entering PAN No right at first step1. If its already there, highlight it
3) A Strong TOS would indemnify from liability. so, You should add a TOS & make customers agree to it.
4) Any Particular reason Pricing is hidden from Homepage?
5) In welcome email that you send. add few details like name, userid etc. It makes it more original & less fake.
6) I understand you want a "Lean UI" but I think more naked than Lean. so spice it up a bit - add some fancy transitions, better typography(Try webfonts) etc.
7) For entering Date,javascript validation message says: "Please enter date of birth in format: 25/10/1984". isn't giving specific format DD/MM/YYY more accurate. Further, Any reason you are not using Date Picker?
8) Make Login Button more prominent. so user won't try to register again. Your current homepage encourages to everybody to click on that big orange button which is not something you want your existing users should be doing.
9) Taxes aren't something that most people understand. so even after such Intutive UI, people will have questions. so highlight your support methods available(Phone, email etc).
10) Last & most important: Don't just be a pretty interface to official Website. You never know when incometaxindiaefiling.gov.in becomes irctc.co.in. That's too risky business model. Try to add more value to service.
Hope it helps
- architgupta 15y agoThanks for the detailed feedback. Actually we have a pretty strong privacy policy. I should put it on the front page: http://cleartax.in/meta/privacy http://cleartax.in/meta/privacy When you sign up, you agree to the terms and conditions. Maybe I should emphasize that a bit more on the signup page: http://cleartax.in/meta/terms http://cleartax.in/meta/terms
- gary4gar 15y agoYou're welcome! About TOS & Privacy policy. I couldn't find these after searching. Maybe place it in Footer, FAQ.
- matthewslotkin 15y agoagree with almost everything said here. UI needs to feel simpler / more approachable. from what i can see, your service may indeed make taxes easier to file, but your website doesn't feel easier to use than any other website. it should keep its professional feel for sure, but it really needs to feel like its much easier than the competition. great examples of this: squareup.com, tumblr.com. both of these websites take often tedious and complicated tasks and make them feel ridiculously simple.
- architgupta 15y agoAddressing some other points. About date: In our user testing, date time format of type DD/MM/YYYY was not obvious to a very layman user. If we gave an example, that translated well for most people. Maybe I should add a date time picker. Support: Will highlight support method. Good idea. Goal is not to be just a pretty offering. :-) I cut everything which contributed to an increase in the download size. Speed and small page size has been my driving focus for the UX. I'll look how to optimize on webfonts usage.