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Amazon is sending brand-new Kindles to replace the affected devices: https://i.imgur.com/NiRn1a9.jpg https://i.imgur.com/NiRn1a9.jpg

xeromal 5y ago
That looks like above and beyond customer service to me.
- dnzkw 5y ago
  I wouldn't expect less of Amazon - that's why they are where they are.
  - xeromal 5y ago
    100%. They definitely take customer service seriously.
    - deleted 5y ago
      [deleted]
    - lotsofpulp 5y ago
      Except when it comes to providing a filter on their website to only show products sold by Amazon. Or not commingling inventory.
      - queuebert 5y ago
        Or filtering out scummy sellers at least. What happened to Cliff Stoll was awful.
        jacquesm 5y ago
        Him and many thousands of others, who don't have much visibility here.
        oa335 5y ago
        Looks like his issue was resolved within several days: https://www.kleinbottle.com/Amazon_Brand_Hijacking.html https://www.kleinbottle.com/Amazon_Brand_Hijacking.html
    - kevin_thibedeau 5y ago
      They learned from Sam Walton's rules about treating the customer well. Something Wal-Mart has forgotten since his death.
      - Finnucane 5y ago
        Just treat your employees and suppliers like shit.
        jimmaswell 5y ago
        Didn't Sam treat them a lot better, and it's his kids who earned this reputation?
- jackson1442 5y ago
  Customer Obsession _is_ one of their Leadership Principles, after all. Their LPs are somewhat fascinating to me in that they're publicly available and you can see how their actions fall into them. Well, save for "Strive to be Earth’s Best Employer."
  - BeetleB 5y ago
    > Their LPs are somewhat fascinating to me in that they're publicly available and you can see how their actions fall into them. They're very selective. Much of the Amazon web site is the opposite of customer obsession. I've yet to find a single person I know who agrees with their removing comments from reviews, for example. Their search filtering is very poor as well.
monatron 5y ago
I have a second-gen and was offered $50 off a new one + $15 kindle store credit.
- gurchik 5y ago
  FTA: > For customers with Kindle (1st Generation), Amazon is offering a free Kindle Oasis (10th Generation) device and cover. > Customers with Kindle (1st and 2nd Generation), Kindle DX (2nd Generation), and Kindle Keyboard (3rd Generation) can receive $70 off a new Kindle Paperwhite or Kindle Oasis, plus $25 in ebook credits. > Customers with Kindle Touch (4th Generation), Kindle Paperwhite (5th Generation, 6th Generation, and 7th Generation), Kindle Voyage (7th Generation), and Kindle Oasis (8th Generation) can receive $50 off a new Kindle Paperwhite or Kindle Oasis, plus $15 in ebook credits. Sounds like you should qualify for the $70 + $25 credits. If you are actually considering it, I would contact Amazon if I were you. Personally I have the Kindle Keyboard and I'm not interested in the credit, I'm still happy with it and it still works fine. But I think it's great that they are offering it.
- TrueGeek 5y ago
  I was also offered $50 but you have two weeks before the coupon expires. This seems extremely short considering they must have had a ton of time to prepare for the cellular shutdown. Plus, if you go to their site to buy a new Kindle it says you get $50 + 20% off if you trade in your old Kindle. Customer service told me I can't combine offers (plus trade in takes a couple weeks anyway) so it seems the $50 offer is worse than what normal customers get anyway.
arduinomancer 5y ago
Wow that's pretty generous considering you can still load content on the devices with a USB
- Johnie 5y ago
  Think of the kindle as a loss leader for them to sell books. They probably make more money selling e-books than from the device itself.
  - sib 5y ago
    They don't just make more money from the ebooks, that is the only source of profit. In general, they lose money on the Kindle readers.
  - notatoad 5y ago
    while that's likely true for the cheaper models, an oasis+cover bundle is $375cdn. that's a lot of ebooks.
deleted 5y ago
[deleted]
wwweston 5y ago
Hmmm. No email w/ promo-code for replacing my DX sent to me yet.
zip1234 5y ago
As someone with 2x Kindle 2s, wondering how you got notified?
TMWNN 5y ago
I'm a very old Amazon customer, but don't own an eligible Kindle. I wonder if I could buy one used, register it (I am aware that the oldest models need a sideloaded update), and receive the offer?
userbinator 5y ago
one Kindle Oasis (10th Generation) device, 8GB, Ad-Supported It's no surprise that they want to keep that revenue stream alive.
- delecti 5y ago
  I always thought the ads ("special offers") were incredibly unobtrusive. I even proactively chose to work on that team after having owned a kindle because I thought it was such a good example of ads done well. The ads suck on the kindle fire devices, but what else is the screen going to be doing when the device is off?
- szhu 5y ago
  You can pay $20 to remove it, right? A $20 Kindle is still a pretty good deal.
  - utf_8x 5y ago
    If you have an ad-supported Kindle and talk to customer support, they will disable the ads for you, for free, no questions asked.
  - 542354234235 5y ago
    I honestly keep the ads because I hate the non-ad wallpaper. Its so boring and generic. Now, if Kindle had an option to have the wallpaper be the cover of the book you most recently had open, that would be a game changer.
    - zacwest 5y ago
      They do, in fact, have this option now. https://www.theverge.com/2021/4/16/22387146/amazon-display-cover-lockscreen-current-book-image https://www.theverge.com/2021/4/16/22387146/amazon-display-c...
dubyah 5y ago
Per Android Police, replacement/discount offers are for affected devices that had been "actively reading between January 1 and June 30th of this year". Was wondering if I could get in on that, but I stopped using my 3G Kindles when they stopped holding charge.

xeromal 5y ago

That looks like above and beyond customer service to me.

dnzkw 5y ago
I wouldn't expect less of Amazon - that's why they are where they are.
- xeromal 5y ago
  100%. They definitely take customer service seriously.
  - deleted 5y ago
    [deleted]
  - lotsofpulp 5y ago
    Except when it comes to providing a filter on their website to only show products sold by Amazon. Or not commingling inventory.
    - queuebert 5y ago
      Or filtering out scummy sellers at least. What happened to Cliff Stoll was awful.
      - jacquesm 5y ago
        Him and many thousands of others, who don't have much visibility here.
      - oa335 5y ago
        Looks like his issue was resolved within several days: https://www.kleinbottle.com/Amazon_Brand_Hijacking.html https://www.kleinbottle.com/Amazon_Brand_Hijacking.html
  - kevin_thibedeau 5y ago
    They learned from Sam Walton's rules about treating the customer well. Something Wal-Mart has forgotten since his death.
    - Finnucane 5y ago
      Just treat your employees and suppliers like shit.
      - jimmaswell 5y ago
        Didn't Sam treat them a lot better, and it's his kids who earned this reputation?
jackson1442 5y ago
Customer Obsession _is_ one of their Leadership Principles, after all. Their LPs are somewhat fascinating to me in that they're publicly available and you can see how their actions fall into them. Well, save for "Strive to be Earth’s Best Employer."
- BeetleB 5y ago
  > Their LPs are somewhat fascinating to me in that they're publicly available and you can see how their actions fall into them. They're very selective. Much of the Amazon web site is the opposite of customer obsession. I've yet to find a single person I know who agrees with their removing comments from reviews, for example. Their search filtering is very poor as well.

monatron 5y ago

I have a second-gen and was offered $50 off a new one + $15 kindle store credit.

gurchik 5y ago
FTA: > For customers with Kindle (1st Generation), Amazon is offering a free Kindle Oasis (10th Generation) device and cover. > Customers with Kindle (1st and 2nd Generation), Kindle DX (2nd Generation), and Kindle Keyboard (3rd Generation) can receive $70 off a new Kindle Paperwhite or Kindle Oasis, plus $25 in ebook credits. > Customers with Kindle Touch (4th Generation), Kindle Paperwhite (5th Generation, 6th Generation, and 7th Generation), Kindle Voyage (7th Generation), and Kindle Oasis (8th Generation) can receive $50 off a new Kindle Paperwhite or Kindle Oasis, plus $15 in ebook credits. Sounds like you should qualify for the $70 + $25 credits. If you are actually considering it, I would contact Amazon if I were you. Personally I have the Kindle Keyboard and I'm not interested in the credit, I'm still happy with it and it still works fine. But I think it's great that they are offering it.
TrueGeek 5y ago
I was also offered $50 but you have two weeks before the coupon expires. This seems extremely short considering they must have had a ton of time to prepare for the cellular shutdown. Plus, if you go to their site to buy a new Kindle it says you get $50 + 20% off if you trade in your old Kindle. Customer service told me I can't combine offers (plus trade in takes a couple weeks anyway) so it seems the $50 offer is worse than what normal customers get anyway.

arduinomancer 5y ago

Wow that's pretty generous considering you can still load content on the devices with a USB

Johnie 5y ago
Think of the kindle as a loss leader for them to sell books. They probably make more money selling e-books than from the device itself.
- sib 5y ago
  They don't just make more money from the ebooks, that is the only source of profit. In general, they lose money on the Kindle readers.
- notatoad 5y ago
  while that's likely true for the cheaper models, an oasis+cover bundle is $375cdn. that's a lot of ebooks.

deleted 5y ago

[deleted]

wwweston 5y ago

Hmmm. No email w/ promo-code for replacing my DX sent to me yet.

zip1234 5y ago

As someone with 2x Kindle 2s, wondering how you got notified?

TMWNN 5y ago

I'm a very old Amazon customer, but don't own an eligible Kindle. I wonder if I could buy one used, register it (I am aware that the oldest models need a sideloaded update), and receive the offer?

userbinator 5y ago

one Kindle Oasis (10th Generation) device, 8GB, Ad-Supported It's no surprise that they want to keep that revenue stream alive.

delecti 5y ago
I always thought the ads ("special offers") were incredibly unobtrusive. I even proactively chose to work on that team after having owned a kindle because I thought it was such a good example of ads done well. The ads suck on the kindle fire devices, but what else is the screen going to be doing when the device is off?
szhu 5y ago
You can pay $20 to remove it, right? A $20 Kindle is still a pretty good deal.
- utf_8x 5y ago
  If you have an ad-supported Kindle and talk to customer support, they will disable the ads for you, for free, no questions asked.
- 542354234235 5y ago
  I honestly keep the ads because I hate the non-ad wallpaper. Its so boring and generic. Now, if Kindle had an option to have the wallpaper be the cover of the book you most recently had open, that would be a game changer.
  - zacwest 5y ago
    They do, in fact, have this option now. https://www.theverge.com/2021/4/16/22387146/amazon-display-cover-lockscreen-current-book-image https://www.theverge.com/2021/4/16/22387146/amazon-display-c...

dubyah 5y ago

Per Android Police, replacement/discount offers are for affected devices that had been "actively reading between January 1 and June 30th of this year". Was wondering if I could get in on that, but I stopped using my 3G Kindles when they stopped holding charge.