No prod environment. Anyway just fyi: currently having 2 root servers in germany and 1 in Finland. If I remember correctly I had within 8-10 years at least o

No prod environment. Anyway just fyi: currently having 2 root servers in germany and 1 in Finland. If I remember correctly I had within 8-10 years at least once a full unexpected shutdown of a server (don't honestly remember how long in took until it was back online, it was a few years ago). A few weeks ago I could not reach for ~4 hours my (new!) server in Finland from my own Internet provider at home (it was super weird - I could ping any other server in Finland/world but not the Hetzner stuff) but at the same time it was absolutely reacheable from my mobile phone and from other ping-test-sites in CH and D => interesting, probably something to do with my ISP but I'm wondering why exactly my Hetzner server was involved, mmmhhhh... . Maintenance downtimes (few) are scheduled and communicated by email. Throughput is good - currently writing a web crawler and I can go up from time to time to at least 50MiB/s download if I want to (BUT I try to be "nice" to not get banned :) and anyway my processing queue cannot currently keep up with that rate). Support is good - servers in Germany want tickets to be written in german, servers in Finland want tickets to be written in English. Both are fast (e.g. initial reaction time usually max ~1h to pick up a ticket, answers to replies usually within minutes), german support can be verbose, finnish support wasn't at all in my case (e.g. if you ask "I have problem X because blahblah so I was wondering if maybe boot on disk #2 is disabled in the BIOS?" they might just reply with "boot activated"). About HW replacement: I had so far only 1 HDD failure (some years ago, in a classic mdraid5 array) => I opened a ticket and pasted the proof of the drive failing together with the output of "smartctl" to identify the drive => got a reply asking for a downtime => agreed to the downtime and shut down the server at that time => drive was replaced and the server was booted => I then resync'ed the mdraid and that was it. About HW upgrades: opened a ticket asking details about feasibility & pricing => got back a statement 1-4 hours later => sent back a reply agreeing to it => I was asked a few minutes later by the tech team "when" to perform the upgrade => I replied "now" and shut down the server => a few minutes later the server was up and running with the extra 32GB RAM. So, all in all, as you probably understood, I'm currently happy with them. The costs are ok for me (especially for the servers that have >=10 HDDs - is there a better offer anywhere, honestly asking?), the reliability of the infrastructure is good, the support is good. I was before (many many years ago) at OVH (good support + reliable, at that time) but it then became very expensive therefore I left them. Nowadays they have a more differentiated offering, but it looks messy to me, and bigger servers like the ones that Hetzner offers (e.g. 8+ CPUs with 3+ HDDs and 1 NVMe/SSD) seem to be extremely expensive to me. Cheers