> I understand it is possible to get fired as a customer if your support burden is too high and your ROI goes negative, so be on your best behavior to keep acce

> I understand it is possible to get fired as a customer if your support burden is too high and your ROI goes negative, so be on your best behavior to keep access to those prices. That's not a nice statement. It sounds like Hetzner will cancel your contract as soon as you submit a support request, which is not true (I personally opened in ~May 5-10 tickets within a few days when trying to boot from UEFI). I really do not think that they track single customers in relation to their single ROIs.