> One thing you want to prevent is people learning to remind you earlier. The way to accomplish it is being very nice when they come late. If people feel punish

> One thing you want to prevent is people learning to remind you earlier. The way to accomplish it is being very nice when they come late. If people feel punished for reminding too late, they'll come earlier next time, and in a vengeful mood, so with more needless tasks. But if they're late and you eagerly "try to do the best under the circumstances", not only do you put yourself under the spotlight as a patriotic hero, you move the forgetful culprit out of the spotlight. So they'll form a rosy memory of the incident, and not learn the value of coming earlier – precisely what we want. This speaks to another effective career strategy, which is to focus on making the people you interact with feel good - about you, the situation, the company you work for, and especially about themselves. This is particularly important with first impressions and for people with whom you don't work very often. "I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel." - Maya Angelou