Facebook has been rather open about moderation struggles, and they shifted their strategy as recently as two weeks ago: https://www.bbc.com/news/technology-5783

Facebook has been rather open about moderation struggles, and they shifted their strategy as recently as two weeks ago: https://www.bbc.com/news/technology-57836319 https://www.bbc.com/news/technology-57836319 . It's hard to see that as "they know what they're doing". You have to be careful of assuming successful companies are making the right choice in individual decisions. Success has a way of hiding failure. People tend to overlook all of Facebook's failed products and features, because their overall income is so large, but bad decisions must have happened.