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On a side note, I've had a terrible experience trying to use Hetzner in the past. I had some machines at Scaleway at the time and I decided to try Hetzner as we
by haolez 5y ago
On a side note, I've had a terrible experience trying to use Hetzner in the past. I had some machines at Scaleway at the time and I decided to try Hetzner as well. I filled some sign up form and received a reply email that basically said:
"We've evaluated your sign up data and we've decided to not do business with you. Your account was rejected and we won't review it again for the next six months."
There was nothing shady in my sign up data. It took me a moment to realize that the reply e-mail was real. Crazy stuff.
- mrweasel 5y agoDo you happen to know why they rejected you? It’s kinda weird that based only they would reject you based on just the sign up form.
- haolez 5y agoNo. I got a reply from an automated system with no reason whatsoever. They also state that they wouldn't read any replies, since they don't have the manpower to double check each and every account rejection.
- nik736 5y agoWhere are you from?
- haolez 5y agoSouth America. This was clear in my sign up data.
- notanormalnerd 5y agoI am sorry for your experience, but Hetzner is a european Hoster in Germany and mostly does business with german and european companies. Rejecting a customer because he is on another continent is a valid reason for me. The sole overhead of doing the accounting and even abuse handling for other continents is probably not worth the money. Maybe it isn't clear from their page and they should be more open about which markets they serve.
- leotaku 5y agoJust as another data point, I am from Europe and my application was accepted very quickly. Im currently using Hetzner for most of my personal cloud stuff and have been very happy with their services thus far.
- haolez 5y agoYeah, I know. They are a private business and should do whatever they want. From a customer perspective, they made me feel like a criminal for a few seconds :D
- xfer 5y agoThey have a reputation of doing this kind of opaque "verification" asking for ID and nonsense like that. meanwhile there are still a lot of botnets being hosted there: https://www.spamhaus.org/news/article/813/spamhaus-botnet-threat-update-q2-2021 https://www.spamhaus.org/news/article/813/spamhaus-botnet-th... . Even digitalocean is doing better.