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Several decades ago I was a principal in a startup that produced a word processor. For the first release we included a brief manual that covered the features,
by russell 15y ago
Several decades ago I was a principal in a startup that produced a word processor. For the first release we included a brief manual that covered the features, less than 100 pages. Users liked it. For the second release we included a thorough 300 page manual. Users hated it. It was too short! They couldnt find anything they needed.
- delinquentme 15y agoWhat I'm getting at is that from the perspective of those "in the know": of course its obvious what someone is looking for. But especially in the case of user adoption: does it not make sense to make it as easy as possible for someone to fix the problem they have?
- russell 15y agoI agree. I used to be a read-the-manual-first type. Now I just want an overview, good help, a FAQ, an a lively user community.