Bottom line - Apple is great if everything works as it's supposed to. Otherwise your experience with them isn't going to be better than anywhere else, other tha

Bottom line - Apple is great if everything works as it's supposed to. Otherwise your experience with them isn't going to be better than anywhere else, other than their Genius Bar employees tell you to go eff yourself in a really nice way! The good news is most of Apple's stuff works so you're generally okay. That's what passes for customer service these days.