ReMarkable left a sour taste in my mouth by how difficult they make it to return. The return flow is unnecessarily complicated and didn't work from me. No respo

ReMarkable left a sour taste in my mouth by how difficult they make it to return. The return flow is unnecessarily complicated and didn't work from me. No response from Customer Service either. I'm sitting with a $500+ hardware I've used <10 times since purchasing it.