I've seen a similar situation, I went to visit a Japanese supplier in the UK with a mutual customer. The customer went with a long list of demands which were al

I've seen a similar situation, I went to visit a Japanese supplier in the UK with a mutual customer. The customer went with a long list of demands which were all agreed to. After the meeting the customer was very upbeat but in the end the supplier never did anything they had promised. It was interesting to observe this as a somewhat independent outsider. I came away with the impression that the people at the supplier had some disdain for their customer.