We built a low-friction discussion forum for our price comparison site (yes, NIH syndrome). It's still used for feedback 21 years later, though e-mails, feedbac

We built a low-friction discussion forum for our price comparison site (yes, NIH syndrome). It's still used for feedback 21 years later, though e-mails, feedback buttons on the website were added too. In general, most B2C product feedback probably exposes UI/UX weaknesses rather than desirable features and adding more features instead of making the existing ones work smoother and faster is usually not appropriate.