The overwhelming majority don't know, or really care, that they're using it. People don't care about tech. They care about what they see. User complaints will n

The overwhelming majority don't know, or really care, that they're using it. People don't care about tech. They care about what they see. User complaints will never be "WebRTC is bad!". They'll be things like "Google Meet kills my phone battery!", or "Teams doesn't work on my iPhone!". The solution to those complaints is usually to make the underlying tech better rather than chuck it out entirely and use something else.