After several...frustrating...hours of trying to talk them through things over the phone to get RDP working Having had similar problems (not just windows, RDP/

After several...frustrating...hours of trying to talk them through things over the phone to get RDP working Having had similar problems (not just windows, RDP/VNC/you name it) to me this now sounds like 'wrong tool for the job'; just use e.g. Anydesk : no install, just an exe, have the remote side run it and tell you the ID and you're good (at least it didn't fail me once yet). From then on configure RDP/VNC yourself, and the router's port forwarding, etc.