I agree with you because it makes me accountable for what I am building and be empathetic with my customers as well. I also agree with the point about "Blind S

I agree with you because it makes me accountable for what I am building and be empathetic with my customers as well. I also agree with the point about "Blind Spot" from the author. It is just another perspective. Software is used by multiple users and "it works for me" is not encouraged unless we are building for one user. So, we need to get feedback from others and improve to address more kinds of users.