I think it is bad for public image, whatever it is. We don't need details, but we need to hear at least whether this violation happened over a month or longer o

I think it is bad for public image, whatever it is. We don't need details, but we need to hear at least whether this violation happened over a month or longer or just in a recent day(s), and thus could have been due to compromised account. As an example - I heard from many Blizzard fans that their WoW password got compromised and first thing offenders do are acts that violate ToS and get real account owner banned for life. Very painful, and unfair. Just sayin...