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Yeah, I once circumvented gmail's antivirus detection by sending a (perfectly legitimate) installer executable as a txt file because gmail apparently just has/h
by indigochill 5y ago
Yeah, I once circumvented gmail's antivirus detection by sending a (perfectly legitimate) installer executable as a txt file because gmail apparently just has/had a strict "no files with certain extensions" policy. And IIRC Zendesk applies the same rule to file attachments on support tickets.
I had pitched for my team to build a tiny widget that would send attachments to virustotal, but it would have required a license for commercial use and we never had a security incident with files coming into our support center so it never became a priority.
- atatatat 5y ago> we never had a security incident with files coming into our support center ...that you are aware of.
- tinus_hn 5y agoWhile this may sound like a dumb policy, the end result is exactly what you want, a system that makes it impossible to have you download executables without you being aware.
- Hjfrf 5y agoCan confirm that ServiceNow and Outlook have the same workaround.