Yeah he seems to be talking about social systems rather than software. But it's wrong in both cases. In software systems we have refactoring and bug fixing, in

Yeah he seems to be talking about social systems rather than software. But it's wrong in both cases. In software systems we have refactoring and bug fixing, in social systems we have organizational frameworks and roles that abstract away from the people. Both of those things have their limitations and problems, but I wouldn't go as far as the author in saying they are basically useless.