Let's be generous and assume they outsource this -- which is a huge mistake. Your contracts are going to be an enormous pain, or if you use the paper from your

Let's be generous and assume they outsource this -- which is a huge mistake. Your contracts are going to be an enormous pain, or if you use the paper from your customers you will be at a disadvantage. Have a sharp general counsel _early_. If you want real (i.e. enterprise) customers you will get destroyed if you agree to their terms for SLAs and penalties.