Ah, yeah when I say someone should own the customer, I mean you should have an exec dedicated to finding, closing, and keeping customers. One slight contention

Ah, yeah when I say someone should own the customer, I mean you should have an exec dedicated to finding, closing, and keeping customers. One slight contention here is who owns the keeping part. I’ve seen that under both sales and product, and don’t have strong convictions either way. I think it mostly depends on the type of product you’re selling.