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It’s literally the second bullet point in my comment. Did you miss it?
by ryanSrich 5y ago
It’s literally the second bullet point in my comment. Did you miss it?
- paulddraper 5y agoOh I misread that as Customer Success, but you meant Sales and Marketing. I still think you're going to be light with 100 people and no dedicated VP of Product or VP of Customer Success. But not absurdly so
- ryanSrich 5y agoAh, yeah when I say someone should own the customer, I mean you should have an exec dedicated to finding, closing, and keeping customers. One slight contention here is who owns the keeping part. I’ve seen that under both sales and product, and don’t have strong convictions either way. I think it mostly depends on the type of product you’re selling.