About 80% of the way through his essay, he mentions that a Googler did originally try to help him. I presume that was before he started spamming Twitter? I thin

About 80% of the way through his essay, he mentions that a Googler did originally try to help him. I presume that was before he started spamming Twitter? I think I read somewhere (Twitter?) that it was Matt Cutts that originally tried to help him -- not an SVP but still a very influential guy.