Google is missing an opportunity here. If they offered a paid service where for an annual subscription I can REACH someone when I need to (subject to a reasonab

Google is missing an opportunity here. If they offered a paid service where for an annual subscription I can REACH someone when I need to (subject to a reasonable max number of contacts per year) then I would pay fairly well for that. I would also not use the service unless I REALLY had to. And I wouldn't expect the subscription to guarantee that everything was resolved in my favor, just to guarantee that I got an opportunity to speak with someone and make my case. If Google doesn't want to be in this business (because customer service is NOT one of their strengths) they could work deals with 3rd parties who would be glad to provide "customer support" for Google. But they'd have to be willing to talk to the 3rd parties. If they are willing to talk to NO ONE, then we wind up with situations like this one.