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Was the Mattermost instance badly managed? Because for us it was different. We got rid of Slack and decided to just use basic Google Chat we already had with G

Was the Mattermost instance badly managed? Because for us it was different. We got rid of Slack and decided to just use basic Google Chat we already had with Google mail. It was definitely a productivity boost and insanely decreased the number of times people messages each other. It was helpful. So what, in your case, it had to with self hosting? Or did you mean it was just the magical effect of Slack being Slack?

novok 5y ago
There was a lot of frictional jank related to mattermost that just made it less smooth to use and more annoying, with the occasional missed notification and so on. Slack has a lot more product thought and nice features that keep on getting added. Our competency is not managing mattermost, it's doing what the company is made to do. If you want to reduce communication, well that is a different thing altogether and you can choose if you want chatroom software for your company or not.
- dijit 5y ago
  > Our competency is not managing mattermost, it's doing what the company is made to do. The thing though; is that this argument can be used to outsource everything. Office space, HR, recruitment, even making coffee. At some point the externality puts restrictions on your maneuverability, in the case of office space it's because you might not be able to just run a few power cables somewhere, for HR (imagining a scenario where it's outsourced) there's limitations on speed, or in the worst cases limitations on how you can even interface with the HR department. Making coffee is one of the cheapest things you can do, outsourcing it may mean, though, that you lose choice of what beans you have, or what types of milks you want to stock, and there's a premium on the price because another company wants to make a profit supplying this service. This is a contrived example, but overall my point is: there are times that in-sourcing your tools actually gives you the time and freedom later. It's a gamble you make.
- jasonblais 5y ago
  Mattermost PM here, thanks for sharing and sorry to hear that your experience wasn't smooth when you tried the product. We'd love to improve, are there one or two things top of mind for us to change? You mentioned occasionally missing notifications?
  - novok 5y ago
    Your company probably talked to our company a lot through the years. It's been a while, so I don't remember my specific complaints, but I do remember that push notifications would sometimes not be delivered, so I would miss messages. It would also go the other way. There are a lot of small nice refinements in slack & discord that mattermost just doesn't have. Once recent new feature slack added that I like was scheduled messages, but that is a pretty new thing.
    - jasonblais 5y ago
      Thank you! Really appreciate your feedback here.

novok 5y ago

There was a lot of frictional jank related to mattermost that just made it less smooth to use and more annoying, with the occasional missed notification and so on. Slack has a lot more product thought and nice features that keep on getting added. Our competency is not managing mattermost, it's doing what the company is made to do. If you want to reduce communication, well that is a different thing altogether and you can choose if you want chatroom software for your company or not.

dijit 5y ago
> Our competency is not managing mattermost, it's doing what the company is made to do. The thing though; is that this argument can be used to outsource everything. Office space, HR, recruitment, even making coffee. At some point the externality puts restrictions on your maneuverability, in the case of office space it's because you might not be able to just run a few power cables somewhere, for HR (imagining a scenario where it's outsourced) there's limitations on speed, or in the worst cases limitations on how you can even interface with the HR department. Making coffee is one of the cheapest things you can do, outsourcing it may mean, though, that you lose choice of what beans you have, or what types of milks you want to stock, and there's a premium on the price because another company wants to make a profit supplying this service. This is a contrived example, but overall my point is: there are times that in-sourcing your tools actually gives you the time and freedom later. It's a gamble you make.
jasonblais 5y ago
Mattermost PM here, thanks for sharing and sorry to hear that your experience wasn't smooth when you tried the product. We'd love to improve, are there one or two things top of mind for us to change? You mentioned occasionally missing notifications?
- novok 5y ago
  Your company probably talked to our company a lot through the years. It's been a while, so I don't remember my specific complaints, but I do remember that push notifications would sometimes not be delivered, so I would miss messages. It would also go the other way. There are a lot of small nice refinements in slack & discord that mattermost just doesn't have. Once recent new feature slack added that I like was scheduled messages, but that is a pretty new thing.
  - jasonblais 5y ago
    Thank you! Really appreciate your feedback here.