Attitudes like that exacerbate the problem. It would have been "neat" if somehow Mr. Gundotra's involvement was prompted early on. Perhaps by a chance meeting a

Attitudes like that exacerbate the problem. It would have been "neat" if somehow Mr. Gundotra's involvement was prompted early on. Perhaps by a chance meeting at a conference and he overheard Dylan's issue and took it upon himself to look into it. But that's not what happened. Dylan took every single step possible. Even went way beyond what should be remotely necessary. Just to get an answer. And after all of that a Senior VP of the company is somehow notified (obviously by an informal channel) and decides to help. Most people won't be so fortunate as Dylan to garner that type of attention. There's nothing "neat" about that.