Viasat is a truly garbage company. When I was a hostage... er, customer... I poked around on my ViaSat router and made some interesting finds. If you're a user,

Viasat is a truly garbage company. When I was a hostage... er, customer... I poked around on my ViaSat router and made some interesting finds. If you're a user, go to your viasat modem IP address and append '/messages' to see the boot log. It gets purged eventually so this is most fun after a reboot. My internet 'went down' and they wanted to charge me a hundred bucks to send out a tech. The phone support lady could see my modem's telemetry data, so there wasn't a physical problem. I looked at the boot log and saw "firmware update disabled." and an "outdated firmware" error that kept repeating after my modem stopped working. They refused to replace it without first sending out a tech at my expense to inspect my equipment. From my perspective it sure looked a whole lot like they remotely bricked my modem to collect an extra $100 bucks. Another interesting find? javascript code for their inflight wifi systems, with different code for a bunch of different models of commercial aircraft, and a mysterious "kingabdullah" mode.