> Their retail customer service and willingness to make things right, is excellent. Excellent, right. I could tell you a story about how one of my German busin

> Their retail customer service and willingness to make things right, is excellent. Excellent, right. I could tell you a story about how one of my German business accounts got closed after they allowed me to: a) open it, b) place an order with a line of credit payment type - only option possible because I couldn't even link a SEPA bank account to it c) they have shipped the order d) the line of credit was repaid, outstanding balance: €0. A week later, account closed. They have sent me an automated email asking for "company documents". To my questions regarding which documents do they want, which I explicitly listed out what I can provide, they have sent me a blanket email asking for "company documents". Managed to get in touch with a human, the woman said "documents", any further communication would trigger the blanket email with request for "company documents". What documents, never figured out, it was outrageous. Stopped buying with Amazon (via 3 businesses and 1 private account, 4 accounts in total). Wife dumped Amazon too. Now giving money to German online shops or buy directly from manufacturer / supplier / distributor / merchant online store, even if less convenient than Amazon. What I found out by that, many items offered on Amazon are about 40% more expensive than buying directly from manufacturer / supplier / merchant store. People are getting ripped off left and right and even pay for Prime delivery. Amazing. The best example was a t the beginning of the covid mess. Wanted to buy 4 bottles of hand sanitizer for the office. They wanted €180 and given me a delivery estimate of 2 weeks. So I listed the shops where the article comes from. Went to the first one, found the article in stock, paid €68.99 and had it delivered two days later. From the same shop that Amazon told me it would take TWO WEEKS to deliver. Or another story, happened before the first one: as self employed, opened a business account next to the regular one. After they have changed their tax locality to Luxemburg, they lost all my purchase history on the business account. They couldn't figure out where it went. The only way to get invoices for past purchases for my own accounting, was to dig out all the purchase confirmation emails which had direct links to invoices. They've lost my history. If I did not keep the confirmation emails, I could have been deep in trouble because I had these expenses on business books but no invoices, and they couldn't be bothered. Nuts. Never going back to Amazon for reason other than listing merchant shops to buy directly from.