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Just one year of warranty? I should hope their hardware lasts longer than that on average. Is that actually legal to sell to EU customers? The EU minimum on new
by Aachen 5y ago
Just one year of warranty? I should hope their hardware lasts longer than that on average. Is that actually legal to sell to EU customers? The EU minimum on new electronics is 2 years, and the Netherlands has an unlimited period so long as you could reasonably expect it (which shops then translate as 2 years, but if it dies one day after then you aren't necessarily out of options).
- nrp 5y agoWe'll be complying with all local requirements around warranty as we add additional countries. We'll be offering extended warranties in the future, but we're allowing for time in market for us to be able to price that appropriately.
- Aachen 5y agoThanks! I read after posting the comment that you currently don't ship to the EU in the first place, so that makes sense. Great to hear you'll support the longer warranty requirement! I'm super thrilled to see this design, it's really cool. Particularly the adapter thing, I can't believe I've never seen or thought of that solution before, it's so much better than loose dongles. Personally 13" isn't for me though, but I saw the reply to people asking for a larger version elsewhere in the thread. For now I've linked it to some friends, perhaps they're interested in the 13" version :) All the best, I would love to get a Framework laptop in the future!