"Hopefully the Muse Group will learn from these missteps and proceed a bit more carefully from here on out. A focus on real improvements for users and better co

"Hopefully the Muse Group will learn from these missteps and proceed a bit more carefully from here on out. A focus on real improvements for users and better communication with the user community would help to rebuild trust. It would also be nice if the Internet would learn to damp its reactions a bit — but there seems to be little hope of that. If the Audacity project can find a way to reconnect with its wider community, though, at least one thing will have gotten a little better." Once you have lost your users' trust, it is very hard to get that trust back. Especially if your "better communication" is simply to walk back (er, "clarify") some of your more outrageous statements. (Pro tip for these kind of situations: start by demanding the moon. Then, when you settle for merely owning, say, California, you look generous.)