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There are freak accidents and then there are complete lapses is basic critical functionality that demonstrate a total lack of competence. The article indicates

by Veserv 5y ago

There are freak accidents and then there are complete lapses is basic critical functionality that demonstrate a total lack of competence. The article indicates that every person who updated to the latest version could not login. This is a bug that clearly presents itself, every time, in essentially every use case, and is perfectly reproducible. It affects critical functionality that any layperson can recognize is one of the most critical components of a general purpose computing system. The greatest degree of scrutiny should be applied to this system, yet what we see is the functional equivalent of a car factory forgetting to put a wheel on every car it produces. Sure, there could be a freak accident that makes the 4th wheel robot malfunction, but other stages of the process should catch such an egregious visible failure. Any process that would allow such basic errors to occur without checking or fixing them elsewhere is terrible on its face. If that is too abstract, imagine you hired a construction company to build a house and they forgot to put in an entire wall. Maybe you just got unlucky and you were the 1 in 1 billion person who gets such a stupid error to happen to them, but the much more likely theory is that they are grossly incompetent, or at the very least far less reliable than you were led to believe.

anyfoo 5y ago
I don't know what you are trying to add. Yes, if testing would have uncovered this and the release was put out without that testing, then someone is incompetent. But my point is exactly that the "egregiously visible failure" as you say may not have been visible at all during testing. You seem to think that by "not possible to test all paths" I mean that "logging in" was not tested. That's not at all what I mean. I mean that even for basic user flows, there is an astronomically high number of possible states and external inputs such that, taken together, something that worked fine during testing may stop working at some point thereafter, or in the hands of the actual users. Latent bugs are called latent for a reason.

by Veserv 5y ago

anyfoo 5y ago

I don't know what you are trying to add. Yes, if testing would have uncovered this and the release was put out without that testing, then someone is incompetent. But my point is exactly that the "egregiously visible failure" as you say may not have been visible at all during testing. You seem to think that by "not possible to test all paths" I mean that "logging in" was not tested. That's not at all what I mean. I mean that even for basic user flows, there is an astronomically high number of possible states and external inputs such that, taken together, something that worked fine during testing may stop working at some point thereafter, or in the hands of the actual users. Latent bugs are called latent for a reason.