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That's a great question! What we currently do on SellApp, is block purchases coming from VPN's/proxies (via MaxMind) which'll help reduce the rate of fraudulen
by youseff 5y ago
That's a great question!
What we currently do on SellApp, is block purchases coming from VPN's/proxies (via MaxMind) which'll help reduce the rate of fraudulent purchases.
However, that by itself is probably not going to be enough to keep a low chargeback rate for all our sellers, so we are also planning on creating a fraud detection system that factors in a number of aspects in order to keep malicious customers at bay.
For refunds, customers can open a ticket with a seller to request a refund. We also give sellers the ability to set a 'refund timer' and terms of a refund during the product creation process, so that in case something does go wrong, they have that to refer back to.
Lots of room for improvement on both aspects though!
- netr0ute 5y ago> What we currently do on SellApp, is block purchases coming from VPN's/proxies That's basically a non-starter for me as I need to give all potential users a good UX.
- youseff 5y agoWe give the customers a heads up to contact the seller when they get blocked, so it'll be as easy as telling them that they need to disable their VPN/proxy in order to make the purchase. Although, it'd make more sense if we tell them that and save you the time to reply to a few customer support tickets. Will add it to our roadmap :)
- netr0ute 5y ago> that they need to disable their VPN/proxy in order to make the purchase. That's also a non-starter because that defeats the purpose of a VPN.
- steaminghacker 5y agoAgreed. There are proxies which defeat detectors. If i were a fraudster i'd use those. So all you're doing is losing real customers.
- alam2000 5y agoHow do you detect VPN or proxies? Are you using 3rd party services such as IP2Location or Maxmind?
- youseff 5y agoHey, we do indeed use Maxmind for our VPN/proxy detection. So far the experience has been pretty good.