Being indistinguishable from human is a high and low bar. Chat is just a medium and it's not usually the best medium (for me). When I use it, I expect speed an

Being indistinguishable from human is a high and low bar. Chat is just a medium and it's not usually the best medium (for me). When I use it, I expect speed and care less if it's a human or AI. For example, I had a billing issue with my electric company. I used chat because I didn't have a week to ping-pong emails back and forth (they might cut my power). I also didn't have time to call them and sit on the phone for 30+ minutes. I knew it was something a human would need to get involved with. So, it's really just chat that is helpful as a medium. The bot part almost always gets in the way of speed to answer/solution. That my personal experience anyways, would love to hear more about how a chatbot was actually helpful to someone. Whenever I see those chat pop ups on a SaaS home page, it makes me think do people actually type "show me the pricing page please" instead of just clicking the link to the pricing page. It has to be just a friendlier nicer way to collect emails and phone #s for sales to follow up with (?). I totally don't get it.