Honestly, the last thing I’d want in a situation like this is ”use this chat app we’re using”. I think that is a crappy approach to support, since it is not wor

Honestly, the last thing I’d want in a situation like this is ”use this chat app we’re using”. I think that is a crappy approach to support, since it is not working alongside a public knowledge base and thus cannot amend an existing pile of related problem-solving knowledge. It mandates processes which generate throwaway solutions and waste everyone’s time. Gitter is not the answer.