>Entice client in with the most senior person with the impressive resume. Assign someone else to do the actual work That's not "Bait-and-switch" That's smart

>Entice client in with the most senior person with the impressive resume. Assign someone else to do the actual work That's not "Bait-and-switch" That's smart business The "most senior person" (or, more likely, team) is still available - they're just acting as an escalation point, not doing grunt work Same basic concept as having a secretary to do the [necessary] grunt work of any specialized employee/team You don't send Babe Ruth to fetch foul balls, you send Babe Ruth to hit homeruns But without the ball boys going for fouls, Babe Ruth doesn't get to hit as many, or as fast