Replying to myself because I got too excited and hit enter. Compare the above to a modern SaaS company. Customer support handling the reports is a fraction of

Replying to myself because I got too excited and hit enter. Compare the above to a modern SaaS company. Customer support handling the reports is a fraction of the cost because it doesn't require spending time on the phone with each customer. Most don't have QA, so those costs are gone. No writing and validating installers. No cost of making and shipping physical media. One other thing is that programmers were a lot cheaper then. So the time a programmer spent actually fixing the bug was even less significant.