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Indeed. Many custom software vendors justify their high maintenance fee (in part) with "ongoing bugfixes and improvements". What would be their incentive to wri
by manmal 5y ago
Indeed. Many custom software vendors justify their high maintenance fee (in part) with "ongoing bugfixes and improvements". What would be their incentive to write higher quality software, once they've signed the deal?
- loopz 5y agoThis is the classical squeeze of the employees, between management and vendors, neither of which have incentives for improvements of software due to costs. So it is in many cases up to each customer to discover all bugs, and often even specify(!) technical solutions to a vendor that maybe even forgotten the domain, mix and misplaces their branches (yay, new bugs!) and require handholding and escalations to get through to. In management's eyes, this is of course all problems with employee laziness: That employees aren't fighting enough of their windmills. Documentations of testresults and bug statistics go to /dev/null. If you're really unlucky, you are expected to lobby for others' targets, but not your own. Good times.