USCIS is a fun one, I've actually had nothing but great experiences with them in person. It's clear they're underfunded and under-resourced, likely because (as

USCIS is a fun one, I've actually had nothing but great experiences with them in person. It's clear they're underfunded and under-resourced, likely because (as with the patent office and state department) they operate on a cost recover basis. As such, they are required to make up 100% of their budget from user fees and there's only so much blood you can squeeze from that stone. They're clearly not set up for success, between their funding model and their role as a bureaucratic obstacle course to keep prospective immigrants out of America. That however isn't their fault (the blame lies with Congress in defining their mandate) and I've found the people I've met in person both friendly and effective civil servants.