3 ms·

The value proposition is very clear up front and I've personally struggled to find the right analytics solution. The best I've used is your competitor, posthog,

by escot 5y ago

The value proposition is very clear up front and I've personally struggled to find the right analytics solution. The best I've used is your competitor, posthog, which has been generally ok other than the hosting price being high and a somewhat clunky UX. I'd like to see real user testimonial and real company logos on your landing page to inspire confidence. Or just remove their quotes. But showing semi-anonymous quotes doesn't seem very valuable. I like how this is your first FAQ: > What do I actually receive after I purchase userTrack? The FAQs accordion shouldn't close when you click inside an individual panel. Trying to select text closes the panel. I'm interested in how paid software distribution will work. Other folks like remix.run are doing something similar -- closed source, licensed software for developers. I think some of the hurdles are that there isn't a standard way to do things like versioning of your software, installing on various machines (production and dev), build time configuration, etc. You have users download a zip file which of course works, but is less ideal than going through a package manager for OSS stuff. You should show the expected $5/mo hosting cost on DigitalOcean on your front page. That makes the setup very clear -- self hosted, cheap. I think posthogs plans were all significantly more expensive. I think you've already left a comment on my top level comment (knotend), thanks!

XCSme 5y ago
> to see real user testimonial and real company logos on your landing page to inspire confidence I agree, I got this before. All reviews are real, userTrack was sold on CodeCanyon before (1000+ sales) and unfortunately when the item was removed all the reviews are now hidden/gone (that's where the 4.7/5 rating from the footer comes from). I would ask some of the existing customers to write a testimonials (or simply quote their emails, most of them, when contacting me, start by saying that they love userTrack), but I don't really like publicly sharing who is using my product. I think the list of customers should be kept confidential and respect their privacy > The FAQs accordion shouldn't close when you click inside an individual panel Thanks a lot for this feedback, I will look into this issue! > I'm interested in how paid software distribution will work I should write a blog post about this. I created my own distribution system: * License and file distribution system (downloading the app) in a NodeJS app * Automatically link the Paddle payment API to generate a license when a purchase happens * A public GitHub repository to store and validate file integrity hashes for the downloads * Some example scripts (cloud-init, bash) to automatically set-up userTrack on Ubuntu servers * I am working on a Docker image * The product multiple variants that I can build (WordPress, Regular, Agency) * The product a 7-day trial version that can be automatically upgraded to the full version * For each version mentioned above there is also a BETA channel, so I can test or ask specific customers to update to the newest beta version without publicly pushing the new release for everyone * There is no versioning yet (the download system always returns the latest version), but I am considering adding a flag so you can choose which version to download > You should show the expected $5/mo hosting cost on DigitalOcean on your front page. That makes the setup very clear -- self hosted, cheap This is a good suggestion, the only issue is that different customers use different ways to host userTrack. For example, for the WordPress version you can just add it as a plugin to your existing installation, no extra monthly costs. Others already have a shared hosting, so adding another LAMP application costs nothing. PostHog is actually pretty new and seems to have a similar feature set (around 2 years old, compared to userTrack that is 8+ years old). I do sometimes check their progress but overall I couldn't really take an in-depth look at their platform as it feels very complex and more developer or data-analyst oriented. Thanks a lot for sharing the feedback, I loved it, really helpful!
XCSme 5y ago
I forgot to mention, userTrack is not really developer-oriented. It should be used and work best as is. If customers need a specific feature they can usually request it and it might be implemented (for example the Events were added recently after being requested by a customer). I wrote a comment here about why I don't open-source it and why I don't provide a developer version: https://forum.cloudron.io/topic/5116/help-needed-to-package-app/15?_=1626904949619&lang=en-US https://forum.cloudron.io/topic/5116/help-needed-to-package-...

by escot 5y ago

XCSme 5y ago

> to see real user testimonial and real company logos on your landing page to inspire confidence I agree, I got this before. All reviews are real, userTrack was sold on CodeCanyon before (1000+ sales) and unfortunately when the item was removed all the reviews are now hidden/gone (that's where the 4.7/5 rating from the footer comes from). I would ask some of the existing customers to write a testimonials (or simply quote their emails, most of them, when contacting me, start by saying that they love userTrack), but I don't really like publicly sharing who is using my product. I think the list of customers should be kept confidential and respect their privacy > The FAQs accordion shouldn't close when you click inside an individual panel Thanks a lot for this feedback, I will look into this issue! > I'm interested in how paid software distribution will work I should write a blog post about this. I created my own distribution system: * License and file distribution system (downloading the app) in a NodeJS app * Automatically link the Paddle payment API to generate a license when a purchase happens * A public GitHub repository to store and validate file integrity hashes for the downloads * Some example scripts (cloud-init, bash) to automatically set-up userTrack on Ubuntu servers * I am working on a Docker image * The product multiple variants that I can build (WordPress, Regular, Agency) * The product a 7-day trial version that can be automatically upgraded to the full version * For each version mentioned above there is also a BETA channel, so I can test or ask specific customers to update to the newest beta version without publicly pushing the new release for everyone * There is no versioning yet (the download system always returns the latest version), but I am considering adding a flag so you can choose which version to download > You should show the expected $5/mo hosting cost on DigitalOcean on your front page. That makes the setup very clear -- self hosted, cheap This is a good suggestion, the only issue is that different customers use different ways to host userTrack. For example, for the WordPress version you can just add it as a plugin to your existing installation, no extra monthly costs. Others already have a shared hosting, so adding another LAMP application costs nothing. PostHog is actually pretty new and seems to have a similar feature set (around 2 years old, compared to userTrack that is 8+ years old). I do sometimes check their progress but overall I couldn't really take an in-depth look at their platform as it feels very complex and more developer or data-analyst oriented. Thanks a lot for sharing the feedback, I loved it, really helpful!

XCSme 5y ago

I forgot to mention, userTrack is not really developer-oriented. It should be used and work best as is. If customers need a specific feature they can usually request it and it might be implemented (for example the Events were added recently after being requested by a customer). I wrote a comment here about why I don't open-source it and why I don't provide a developer version: https://forum.cloudron.io/topic/5116/help-needed-to-package-app/15?_=1626904949619&lang=en-US https://forum.cloudron.io/topic/5116/help-needed-to-package-...