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Management culture shifted sometime ago, I've often said unions are a problem you earn. We are contributing here to the problem as a society, but management is
by Aloha 5y ago
Management culture shifted sometime ago, I've often said unions are a problem you earn. We are contributing here to the problem as a society, but management is often just outright hostile now in service sector jobs. Employees are treated as disposable fungible objects, with no inherent value.
Like, There was a cultural shift some decades ago, and as corny as it sounds, the shift in culture began when we went from having a "Personnel Department" to "Human Resources" - resources are something you often extract and use up, to the point we have a special way to call out resources that are renewable.
As much as I hate the "words matter" phrase, I think here they clearly do, as they've clearly subtly altered peoples thinking about people who work for them, and their disposability.
- DubiousPusher 5y agoAt eery restaurant job I worked and every restaurant job anyone in my family worked, the management was poor. Their worst sin was writing the schedule last minute every damn week and wielding it like a weapon. Get on the wrong side of the boss and you get the worst shifts posted at the last possible notice.
- rswail 5y agoChanging Personnel to Human Resources was definitely the start of that process. It was an attempt to "professionalize" the work that Personnel departments did and make it sound more important. It meant that you could have "Vice President of Human Resources" which sounds as "impressive" as "Vice President for Manufacturing". It also leads towards today's stupidities where these same people are called things like "Leader for People and Culture" or some other BS touchy-feely title. Employers do what they can to commoditize and standardize their use of workers. Anything to make them more fungible makes them more replaceable and therefore easier to a) lower costs (ie wages) and b) automate.
- acituan 5y agoI must say, as much as I agree with the contents of your argument, and I am not saying this was intentional, I resent the fact that you've co-opted the reply-space to plug back in managerial or organizational culture issues, which was already being discussed in the rest of the thread extensively. I wish you would have stayed on topic with the idea of customer culture issues, or lack thereof.
- Aloha 5y agoSorry for the late reply. Who do you think allows customers to get away with this bullshit? Spineless management. Everything goes back to this as a root problem.